Lumpy Serta iSeries Hybrid Mattress.

Jane writes:

Hi Pete,
I recently bought a Serta iSeries Hybrid 14” firm (full)  mattress, for $1500, from a large chain store.
I based my decision on a Consumers Report favorable rating.  
Less than a week after delivery, the mattress had an obvious defect.
It had a large elevated lump across the foot and another along one side, a few inches in from the edge. 
Each lump is about 3 feet long and 8 inches wide.  
I pointed these out to the delivery man, who said they’d disappear in a few hours. Not true. 
So, I went back to the store to register my complaint. 
I was told that because there were two different elevated areas, the mattress was defective. 
And while it would be replaced, if there had been only one lump it would NOT be considered a defect.
They said that a lump would be resolved if something heavy was placed on it for a while.  
From reading an earlier answer by you, that such lumps are generally the result of improper storage.
I concluded that this was not manufacturing defect. 
Thus, the retailer, rather than the manufacturer, would be responsible. 
I’m to receive a new mattress and am concerned that it will have a similar problem.  
If there is a lump in only one area, I may not have the option to refuse it, without being charged a restocking fee. 
I’d like to know whether such a lump, would signify structural damage to the mattress. 
Would that render the mattress unacceptable? 
If so, how I might handle the matter to minimize my loss?  
Thank you, Jane 


Hi Jane,
I wish I could offer you some words of comfort.

Memory foam is a temperature sensitive material that softens as it warms from your body heat. 
Memory Foam isn’t very resilient to begin with. 
This nightly heating and softening results in a failed product within a year, under the best of circumstances.

Consumer Reports doesn’t apply heat, when testing mattresses, so their conclusions are all wrong.
Several years ago, CR published an issue that read, “The mattress industry is far to complex for us to understand, so we are offering no recommendations”.
That was the last thing they got right, on the subject of mattresses.

What you bought is one of thee worst mattresses on the market, among a vast ocean of lousy mattresses...all upholstered with memory foam.
Despite all the hype and sales pitches to the contrary, memory foam is the worst upholstery material ever invented.

All of the name brands have been sold to investors.
They all use memory foam to recoup their investment and turn a profit.
Memory foam is purposefully designed to cause a mattress to need frequent replacing.
And, as if that weren’t bad enough, memory foam is also a health hazard.
It off gasses the toxic chemicals from which it’s made...chemicals like formaldehyde and benzene...just to name 2 of the 61 total chemicals used.

And, that’s not all the bad news. 
Memory foam absorbs your body heat and reflects that heat back to you. It sleeps incredibly hot.
But the truly diabolical thing about memory foam is after it’s lost the little resiliency it has, and you’ve sunk through it and are in pain.
When you get out of bed, the memory foam returns to its original shape...or close enough to it, that it will never measure the 1.5” sustained impression necessary to meet the criteria for authorization to get it exchanged.
The warranty is as worthless as the memory foam, itself.

Your question is like asking how to keep everything from leaking out of the colander you bought to use as a mixing bowl.

And, if all that isn’t bad enough, where you bought this poor quality mattress is another mistake.
That big chain store is the largest mattress retailer in the country.
They do an inordinate amount of advertising, which is extremely costly.
That cost is reflected in their prices...some of the highest in the country.

But wait! There’s more!
They offer an exchange period that is not backed by any of the manufacturers.
When they take a mattress back, they can’t return that mattress to the factory for credit.
As your restocking fee indicates, what is returned to them is restocked.
And as illegal as it is, those mattresses that people have tried and returned are sold as new and delivered to unsuspecting consumers, like yourself.

There is no organization policing this industry.
The consumer is less of a customer and more “The Prey”.

This particular retailer makes a habit of turning service into a sale.
A newly delivered defective mattress should be exchanged at no cost.
That company is the worst place to buy a mattress.
It was their unrelenting advertising that drew you to them...and now, you’re screwed.

Better for you to cut your losses.
Get a refund. Take the hit. Learn your lesson. 
Start over, endeavoring to avoid making all those same mistakes again.


VERY IMPORTANT:
Keeping your mattress clean and dry will increase longevity.
Use our Organic Cotton Waterproof Mattress Protector. 
Thanks, Pete

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