Back & Hip Pain, Plush Simmons Beautyrest Mattress Warranty Information.

Annie writes:

Hi,
My Simmons Beautyrest plush mattress sagged more than 1 1/2 inches after a few years.  The store where I bought the mattress had an inspector come out and verify this.  Because it was within the manufacturer's warranty period, I was issued ~$1000 credit to pick out a new Simmons mattress.  I did and paid the difference in price and they fought me tooth and nail on price matches and a free boxspring promotion given by Simmons because the store said none of that applied because this is a warranty replacement.  We worked through that, but now the new Simmons mattress is causing just as much back and hip pain as my old one.  The inspector came back out and this bed is fine.
The store said I could do a re-select but they will charge me a 25% restocking fee and shipping costs.  Plus, there are no other Simmons beds that this store carries that I'm interested in. 
I have two questions:
1)  Is it true that a store that has a matching price policy doesn't have to match the price on a warranty purchase nor sell the new mattress at the "mattress" price instead of the set price with free electronics?  (There was over a $600 difference than what other stores sell the mattress for.)
and
2) If I again pay more money on top of the store credit they are giving me (the price I paid for the new mattress minus the 25% re-stocking fee) for the re-select, am I allowed to purchase a different brand, say Serta?  And if so, will my new Serta mattress be covered for its full warranty like a new purchase would, or would it only be covered for the remaining warranty period of my old Simmons mattress?
Any information you have will be greatly appreciated.
Thanks you.
Sincerely, Annie

Hi Annie,
You got screwed on this from the start....partly your own fault. You didn't read the warranty card.
If the factory authorizes an exchange, then they will send you a replacement at NO CHARGE...just delivery costs.
The $1000 credit was the retailers way of turning a service call into a sale. Lots of retailers are getting away with that today, because nobody bothers to read the warranty card.
Your initial mistake was to get a plush Beautyrest, which uses a very thin wire coil, which almost always ends up in a warranty claim. If you've been to my website, you may have noticed that we do not offer any of their plush models...and for that reason.
1) There are plenty of stores that offer great deals with one hand and take them away with the other. Read the fine print in their ads.
2) That 25% restocking should also tell you that you could easily wind up with a mattress that someone else had returned. The one you have now, could very well be one.
     Also, Serta makes a poor quality product. Exchange your mattress for a luxury firm Beautyrest and it will hold up much better. Add a 2' soft Talalay Latex topper to that for extraordinary              comfort that lasts for many years. On exchanges, your warranty continues from your original date of sale. It does not start over.
Here is the link to the latex mattress toppers. It's the best money you can spend.



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Thanks, Pete
Phone: 1-856-874-6894
Email: themattressexpert@live.com

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