Stearns & Foster Harbor View Villa Latex Mattress.

 Eric writes:

Hello Peter, 

I just purchased a Stearns & Foster Habor View Villa 
mattress. It was sold to me as a 100% latex mattress with a dunlop core 
and talalay pillow top. 
After the mattress was delivered I noticed that 
the tag said it was 84% latex, 14% polyurethane, and 2% various fabrics.
I've called S&F twice, and sent one email to them, but I have not been 
able to speak with someone who has technical knowledge, nor has my email 
been returned. 
Assuming the label is correct, where is the polyurethane 
in the mattress, and why is it there instead of latex? What are the 
advantages or disadvantages of polyurethane in this particular 
application?
Thank you for sharing your knowledge. Your replies are 
extremely helpful. -Eric

Hi Eric,
This is what happens when you shop at stores. Your mistake as a consumer is to assume the salesperson knows his business and you assume that you will get what he/she tells you you're getting. In many stores, especially in the large chain stores, nothing could be further from the truth. Today's salespeople are hired for their affability, taught very little, and left to wing it as they go....just making things up when they don't know the answer. After all, they need to 'sound' like they know what they're talking about.
The mattress you bought has no Dunlop or Talalay latex. The latex that is inside that model is 100% synthetic, using the Sapsa process, which was developed in England.
There is a layer of poly foam just above the coils, another layer under the pillowtop and two layers in the pillowtop.
The advantage of the poly foam is that it's cheap....not an advantage to you, just to the manufacturer. The poly foam will also promote premature wear...another advantage for the manufacturer.
The factory provides the retailers accurate information about what is inside their mattresses. That information doesn't always make it's way to the sales people.
Your salesman mis-represented his product....probably not on purpose...likely out of ignorance...and I'm hard press to decide which is worse.
Your beef is not with the manufacturer, it's with your retailer.
Here are a list of the specifications for that mattress. Except for 'versare', that which does not say 'latex', is poly foam. 'Smart Latex' is the factory's euphemism for synthetic latex.

Stearns & Foster Harbor View Villa Mattress
Comfort: Plush Euro Pillow Top 
Comfort Level: 4.0
Mattress level 5Mattress Top Down
Quilt: FR FiberHigh Loft Fiber; 1" Hypersoft
1.5" x .5" Convoluted hypersoft Foam
Comfort Layers:  .79" Smart Lates, 1 " HD Foam, Versare, 1"IntuiSoft Smart Latex,
1" HD SuperSoft Foam
Core: 8.75" Smart LatexEdge System: Interlock Support system
Box Spring: LTD (TM)
Box Spring Height: 9" or Low Profile: 5 1/2"
Mattress Height: 16 1/4"
Warranty: 20 Year 10 full 10 prorated


Thanks, Pete
Phone: 1-856-874-6894 (PST Hours 9am to 5pm, Daily)
Email: themattressexpert@live.com

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