Spring Air Mattress coils popping.

Franco writes:

Hi Pete,

I recently found your site, and am very appreciative of the advice you give concerning mattress selection.

I recently purchased a Spring Air mattress, less than 18 months ago.

About a month and a half ago, I heard a couple of the coils inside "popping".

Now there is a noticeable divot in the mattress toward one side.

I know this should not be "normal wear and tear".

I have tried turning the "no flip" mattress, according to the suggestions made by the company.

But I'm experiencing severe lower back, shoulder, and hip pain.

Needless to say, I am not satisfied.

Do you have any suggestions for possible recourse concerning the issues with my Spring Air?

Thank you. Franco

Hi Franco,

Coils "popping" is reason enough for the factory to authorize an exchange.

The first thing to do is to call your retailer and initiate a warranty claim.

If your retailer can't be reached, or if they are unwilling to help you, here is a link to Spring Air customer service.

Thanks, Pete

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