Simmons Beautyrest Mattress Arrived Damaged.

Helen writes:

Hi Pete,

I came across you blog and website after looking for help with a recent mattress purchase.

I bought a Simmons Beautyrest Legend in plush. It arrived damaged.

They will be exchanging the mattress later this week.

My question is, should I have them bring me the same mattress or the Luxury Firm model?

Thanks, Helen

Hi Helen,

The gauge of the wire used to make the coils in their plush models, is very thin.

They wear out quickly, and are the source of all of Simmons' negative reviews.

So yes, get the Luxury Firm version of that mattress.

There's something else, also very important.

Simmons did not delivery them a damaged mattress.

Stores, like the one from which you bought yours, offer a comfort exchange.

Neither Simmons, nor any of the other name brands participate in this offer.

That store cannot return those sent-back mattress to the factory for credit.

Stores have to do something else with those mattresses.

Many stores will put them on the floor and sell them off at a reduced price as a floor model.

And as illegal as it is, some stores try to pawn them off as new to the next person who wants one.

This is especially true of the store that sells the Beautyrest Legend...there's only one store that has that label.

So, to ensure that you are getting a new mattress, you have to inspect the packaging.

To hide the fact that it's a used mattress, the delivery guys are instructed to unpack it in the truck.

Make sure you tell the store manager that you insist it be unpacked in your home, and NOT on the truck.

Here's what to look for:

Inspect the four edges of the mattress...specifically, the plastic that encases it.

When packed at the factory, there's a layer of plastic on top and bottom.

Those layers of plastic are heat sealed on all four sides of the mattress.

When a used mattress is returned to a plastic bag, one of those edges will be taped closed...not heat sealed.

That's what to look for.

If you see one side taped closed, you know it's a used mattress...returned on comfort exchange.

Thanks, Pete

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