Stearns and Foster Plush Pillowtop Mattress is Sagging and Causing Back Pain.

Autumn writes:

Hi Pete,
I have had this Stearns and Foster mattress less than a year. The edges of the mattress are higher than the middle. 
I wake up every morning with a lower back pain, (no previous back issues). 
I spent a lot of money on this plush pillowtop mattress. I believe there is something wrong. It's sagging.   
The store will not return or exchange it. I have a service person scheduled to evaluate it, in a few days. 
I am worried they will say the sagging is not deep enough and I am stuck with this horrible mattress. 
What can I do? I am average size/weight female. 
Thanks, Autumn

Hi Autumn,
The plush pillowtops sell easily, which is why there are so many of them on the showroom floor.
They also start to show wear right away. The body impression will need to be 1.5" deep, before the factory will authorize an exchange. 
If you do get an option to exchange, make sure you don't get another like it. 
A firmer mattress will serve you better. Use a soft latex mattress topper to soften a firm mattress. 
Together, they provide proper support and comfort that lasts...unlike your plush pillowtop. 

The mattress industry, as a whole, doesn't play fair with consumers. I suggest that you not play fair either. 
On the morning of your inspection, upon rising, place something heavy in the spot that is sagging. 
When the inspector comes to the door, remove the object before letting him in. 
This should insure that the depth of the sag is deep enough to get authorization to exchange. 
If you have one, a bowling ball works best.

Once you have authorization to exchange, and you've chosen a luxury firm model...without a pillowtop, then order the latex topper.
The EverEden All Natural 2" Soft Talalay Latex Topper is the one I recommend...shown here:
themattressexpert.com
Soften the surface of a too firm mattress. Insulate yourself from the memory foam in your mattress to Sleep Cool. Extend the comfort life of your mattress.
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Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.
Danican Waterproof Mattress Protectors Sleep Cool and Won't Shrink washed in hot water...fits up to 18"

Thanks, Pete

Phone: 1-856-874-6894
Email: themattressexpert@live.com

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