Tony writes:
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Hi Pete, I recently submitted a warranty claim with Sealy over a depression issue with my mattress. The warranty claim was approved, but we're trying to get a better understanding of what our options are. As I'm sure you're aware, we can get a no charge (save delivery and disposal fees) replacement with the "closest comparable model" in the current Sealy model. Would you happen to know what the closest comparable model to the Sealy Springfree Meadows would be? Thanks, Tony
Hi Tony, The Springfree was Sealy's latex line, which is now marketed using the Stearns & Foster label. The correct replacement is known as the Tower View Villa, shown here:
If they want to send you a Sealy Embody model, that is not a latex mattress, but a latex hybrid with a poly foam core. Yours has a latex core, so don't let them get over on you with that. Sealy owns Stearns & Foster, so there's no problem with the change in brand names.
Thanks, Pete
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