What to do about a Bad Vitagenic Mattress from Macy's.

Debbie writes:

Hi Pete,
Macy's sold me a Vitagenic mattress.  After only 2 years the coils are giving too much and sleeping with my fiancĂ© is like rolling downhill.  
We are not heavy people, 125 and 160 pounds.  Back aches are beginning from it as well. 
They sent out an evaluator, who simple took measurements of the mattress and never even sat on it nor asked us to explain the problem.  
Finally they told me it was not defective and would not honor any warranty to replace this with another mattress.  
Do I have an alternative to get it evaluated?  What to do?  Obviously I will not buy this mattress again.
Thanks, Debbie

Hi Debbie,
It's not just that mattress. You didn't get the only defective mattress from among a lot of good ones.
What you've experienced is an industry that has turned on the consumer.
What you've witnessed is the diabolical nature of memory foam.

Memory foam is used by many manufacturer's to intentionally have happen, what has happened to you.
The coils are not, likely, the problem. It's the memory foam....purposefully designed to last only a year or two.
Memory foam is temperature sensitive....the only temperature sensitive upholstery material on the market.
It softens as it warms from your body heat.
As it softens, you sink into it.
Memory foam isn't very resilient to begin with, so after a relatively short while, you sink through it.

The criteria for determining a defect has always been, to measure the sustained impression in the mattress...with no one on it.
Memory foam returns to its original shape when you get off the mattress...or, close enough to it, that you will never prevail in a warranty claim.
This is done by design.
Working against you are: all the major brands and plenty of off brands...all loaded with memory foam.
And most retail stores, that display a sea of mattresses, from many brands...all loaded with memory foam.

The industry and the retailers are experiencing a boon, selling more mattresses to the same people more frequently...and, no longer exchanging them under the terms of the warranty.
So, the old habit of going to a store to try mattresses, buying the one that felt the best to you, is no longer a valid way to shop...since the memory foam is intentionally made to deceive.

Today, you have to shop specifications and look for high quality components in the mattress to insure support, comfort and longevity.
And, most importantly, avoid memory foam...which has proven itself to be the absolute worst upholstery material ever invented.
BTW, this is contrary to what you'll hear from salespeople in stores. They talk about that junk as if it were the best thing since sliced bread.
They do so for the money. Memory foam is where the money is. Nothing in their sales pitches have anything to do with your best interest.

In short, you've been had. And, you are now where they want you...having to buy a new mattress only two years later.

You can get off of this merry-go-round by not shopping in stores and staying away from memory foam.
The best upholstery material that has ever been, is all natural latex foam rubber. Nothing new...no new high tech BS...just the best upholstery for the last 100 years.
And, when I say "Best", I mean most comfortable and longest lasting...remaining like new for many many years.

The most comfortable and most popular coil system is the individually pocketed coil.
The Natura Greenspring, which is what we sleep on at home, uses a pocketed coil unit, made with twice tempered steel, and upholstered with natural Talalay Latex.
There is NO MEMORY FOAM in these mattresses...only the highest quality components available.
There are 5 models in the line. The Plush Eurotop model is the most comfortable of them.
These mattresses provide the support, comfort and longevity you were expecting with the mattress you bought and didn't get.
Here is a link to that line of mattresses, which you can order on-line.

Greenspring Liberty Plush Euro Top. Experience deeper, more restorative sleep with the Liberty Plush Euro Mattress. Lush helpings of natural ingredients come together ...
Ya know, it's funny. I hear people telling me that it's a scary thing, to order a mattress on-line, sight unseen...not being able to try it.
The really scary thing is what the name brand manufacturer's and the retails have in store for you.

Delivery is Free and there's NO SALES TAX

Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.
Danican Waterproof Mattress Protectors Sleep Cool and Won't Shrink washed in hot water...fits up to 18"

Thanks, Pete

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Email: themattressexpert@live.com

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